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FAQ

Frequently Asked Questions

How do I track my order?

What delivery options are available?

Return/Exchange Conditions

Can I pick up my item from the store?

Rubrics

Delivery

My account

Order

Payment

Products

Returns & exchanges

Store

VoltAIRe Program

Delivery

What delivery options are available?

Can I pick up my item from the store?

I received a damaged parcel: what should I do?

I did not receive my order: what should I do?

How do I change my delivery address?

What should I do if I receive a product that does not match my order or if there are any missing items in my order?

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