Terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE OF THE ZADIG AND VOLTAIRE SITE
1 - SCOPE
These general terms and conditions of sale (hereinafter the "GTC") apply to all users of the www.zadigetvoltaire.com.lb website (hereinafter the "Site").
Zadig & Voltaire's customer service department (hereinafter "Customer Service") is available by email.
The GTC apply to the exclusion of all other conditions, in particular those applicable for sales in shops, distance selling or through other distribution and marketing channels.
The GTC are supplemented by the privacy policy (hereinafter the "Privacy Policy") which governs the collection and processing of the personal data of Customers (hereinafter the "Personal Data").
The Customer formally accepts the use of email as means of communication as well as the use of electronic invoicing.
2 - THE CUSTOMER
The Customer of the Site must be a consumer, an individual and legally capable.
Zadig & Voltaire may in no way be required to verify the legal capacity of its Customers. Consequently, if a person lacking legal capacity orders Products on the Site, the persons legally responsible for them (parents or guardians in particular) shall assume full responsibility for this Order and shall, in particular, be liable for the price thereof.
The Customer undertakes to read these GTC carefully before using the Site. When the Customer places an Order, they must accept the General Terms and Conditions of Sale, at the time of payment, by ticking the box "I accept the General Terms and Conditions of Sale".
3 - THE PRODUCTS
The Customer may choose one (1) or more Products offered for sale on the Site.
The Customer may, prior to placing an order (hereinafter the "Order(s)"), read the essential characteristics of the Product(s) he wishes to order on the Site.
The choice and purchase of a Product is the Customer’s sole responsibility.
3.1 The description of the Products on the Site:
Zadig & Voltaire takes the utmost care in the presentation and description of its Products, within the limits of technology and in compliance with best market standards.
Photographs may nevertheless differ slightly from reality, particularly due to the configuration of the display settings of the electronic device used by the Customer (Computer, Tablet, Smartphone etc.).
4 - ORDERING PRODUCTS
4.1 Prior creation of a Customer account:
The Customer may, when placing his first Order on the Site, create a customer account (hereinafter a "Customer Account"). To do so, the Customer must complete a form and provide certain personal information, in particular his e-mail address and a password which will subsequently be used to identify himself. The login and password are personal and confidential and the Customer undertakes not to divulge them.
The information disclosed to Zadig & Voltaire when creating the Customer account or at the time of each of his orders must be complete, accurate and up to date. The Customer must not impersonate a third party or change his age. Zadig & Voltaire shall not be held liable for any data entry error by the Customer that prevents Zadig & Voltaire from processing his order.
In any event, when creating a Customer account, the Customer's Personal Data is collected in accordance with the methods described in the Privacy Policy.
4.2 Ordering Products as a Guest:
The Site offers the Customer the option of ordering Products as a guest, which does not involve the creation of a Customer account.
When using this method, the Customer must provide the information required to process his Order. At the end of the purchase process, the Customer is invited to create a Customer account or to continue placing the Order as an unregistered guest user.
When placing an Order for Products as a guest, the Customer's Personal Data is collected in accordance with the methods described in the Privacy Policy.
4.3 The steps of the Order:
Placing an Order on the Site is subject to compliance with the procedure established by Zadig & Voltaire, which is embodied in a succession of different screen pages indicating the steps that the Customer must follow to validate his Order.
Before definitively confirming the Order, the Customer may check the details of the Order as well as its total price, and also correct any errors. Please note that all Orders entail the obligation to pay.
4.4 Verification of the Order by Zadig & Voltaire:
You are reminded that Orders placed on the Site are reserved for non-professional individuals and for your own use (or as gifts).
4.5 Confirmation of the Order by Zadig & Voltaire:
Once the Customer has validated his order, Zadig & Voltaire shall acknowledge receipt thereof immediately by an email sent to the address provided by the Customer. To this end, the Customer formally accepts the use of electronic mail for the confirmation by Zadig & Voltaire of the content of his Order. This email contains all the information disclosed by the Customer as well as the price and delivery times, and any difficulties or provisos raised by the Order.
In the event of the unavailability of one or more Products after the Order has been placed, the Customer will be informed by e-mail. The Order and payment will then be totally or partially cancelled.
When the Order is dispatched, the Customer shall receive an email confirming his Order. The sale between the Customer and Zadig & Voltaire is then concluded. The Customer will also receive, upon delivery, for each of the Products, written confirmation of the price paid and the delivery costs charged to him.
For Orders placed on the Site, it is recommended that the Customer keep a copy (in electronic and/or paper format) of the elements relating to his Order (for example, the confirmation email sent by Zadig & Voltaire).
Zadig & Voltaire shall not be held liable for any data entry error by the Customer which would prevent receipt of the Order confirmation email.
Orders registered on the Site on a non-working day (Sunday or public holiday) will only be processed on the next working day.
4.6 Modification or cancellation of an Order by the Customer:
Without prejudice to exercising the right of withdrawal provided for in Article 9, any modification or cancellation of the Order by the Customer is impossible.
Once the Order has been confirmed, the Customer may no longer modify the delivery address.
The Customer may contact Customer Service by telephone or by email to check the status of his Order.
5- PRICE OF PRODUCTS
The prices displayed on the Site are shown in United States Dollar (on the Lebanon page).
Prices are inclusive of tax (VAT), excluding delivery costs. The prices invoiced to the Customer are those in force on the date of the Order.
6- PAYMENT METHODS
The Customer may pay for his order on the Site as set out below:
6.1 By debit/credit card:
The following debit/credit cards are accepted on the Site: VISA, MASTERCARD,
For payments by debit/credit card, the Customer must be the signatory of the debit/credit card used. He has access to a dedicated area made available by a bank, which ensures the security and logging of the payment order.
In the case of payment by debit/credit card, the debit is made when the Order is confirmed, after confirmation from the bank issuing the card. If the transaction is rejected by the bank, the Order will automatically be refused.
6.2 By Cash On Delivery:
For orders paid by Cash on Delivery (COD), the Customer agrees to provide the exact amount due in cash at the time of delivery. Payment will be collected directly by the delivery service upon handover of the Order.
In the event that the Customer is unavailable or unable to provide the payment upon delivery, the Order may be canceled, and the Customer may incur additional charges for failed delivery attempts.
6.3 Security of transactions:
Zadig & Voltaire is committed to maintaining the highest security standards at all times.
The protection of the Site is reinforced by all different existing encryption methods with a view to providing the most effective protection possible for the Customer's confidential payment information.
Zadig & Voltaire does not have access to the Client's confidential banking data.
6.4 Web credits:
Web credits are valid for 6 months from their issue date. To use their credit, the Customer must contact Customer Service by phone or email.
7 - DELIVERY
7.1 Delivery areas:
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the residential address of the Customer.
Delivery is not possible to malls.
7.2 Delivery times and methods
Zadig&Voltaire does everything in its power to ensure the Order is delivered as quickly as possible.
Delivery may be delayed for reasons outside Zadig&Voltaire’s control. In this case, Zadig&Voltaire undertakes to keep the Customer informed.
Zadig&Voltaire undertakes to ensure that delivery takes place within a maximum of 7 (seven) calendar days as from placement of the Order by the Customer.
Upon delivery, the Customer or recipient of the Order signs an acknowledgement of recipient. This acknowledgement of receipt constitutes proof of delivery by Zadig&Voltaire and receipt by the Customer or recipient of the Products ordered.
In the event of absence, the Customer or recipient of the Order will receive notice of attempted delivery, allowing them to contact the carrier, using the details indicated on the attempted delivery notice, in order to organize another date for delivery.
In any case, the customer will be informed of delivery costs on the Website before Order confirmation. Said costs will be mentioned again in the confirmation email sent by Zadig&Voltaire and on delivery notices.
In order to guarantee the delivery times mentioned in this Article are respected, the Customer must ensure that they have communicated accurate and comprehensive details regarding the delivery address (e.g. street No., building, floor, access codes, names and/or intercom No. etc.). Inaccurate information may result in longer delivery times or reshipment.
8 - EXCHANGE
The Customer can exchange the Product(s), unless they are marked as Final Sale, in a Zadig&Voltaire store for an item of the same value or superior value in return for payment of the price difference.
In the event that the Product(s) is/are exchanged in a Zadig&Voltaire store, the store terms and conditions of sale apply.
We recommend that you first contact the Zadig & Voltaire shop where you wish to make the exchange in order to check the availability of the desired product(s).
9 - LEGAL GUARANTEES
The Customer must ensure that the Products delivered to him match his Order.
The Customer may also contact customer service by e-mail or telephone for any further information.
When the Customer makes a claim under the guarantee against hidden defects, they have a period of two (2) years from the discovery of the defect to take action.
10 - PERSONAL DATA and COOKIES
When an order is taken, the Client's Personal Data is processed by Zadig & Voltaire in accordance with the French Data Protection Act of 6 January 1978 as amended by Act no. 2018 - 493 of 21 June 2018 and the General Data Protection Regulation No. 2016/679.
The purposes, recipients and conditions under which Zadig & Voltaire collects and processes personal data and information relating to the browsing of the Site are presented in the Site's Privacy Policy.
11 - INTELLECTUAL PROPERTY
All intellectual property rights relating to any product or element present on the Site (including Zadig & Voltaire Products), such as but not limited to trademarks, illustrations, photos, images, models and logos, whether registered or not, are and remain the exclusive property of Zadig & Voltaire.
12 - RETENTION OF TITLE
Zadig & Voltaire retains full title to the Products until full payment of the price, in principal, including costs, taxes and compulsory contributions.