Returns & exchanges

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Our customer service team is available Monday to Friday from 9am to 5pm.

Related questions

• Return/Exchange Conditions

  Items bought online can be exchanged in store and online if they are not marked as "Final Sale". Full-priced items can be exchanged or returned against a Z&V store or online credit a ccording to invoice value within 15 days from the day you received your order. Sale items can be exchanged according to invoice value within 7 days from the day you received your order. Final Sale items cannot be exchanged nor returned. Returns or exchanges that do not meet our policy will not be processed. Please note that all completed orders are non refundable. Your item must be returned to us in perfect condition, in its original packaging, not worn, not washed and with its label attached. Bags and leather goods must be returned with their fabric bag. Perfumes must remain sealed in their box under the plastic blister. To exchange any item, or return against an online credit if eligible, please contact our Customer Service team using our form within 3 working days from the date you received your order and select the category [Return & Exchanges].

• Are there any exchange/return costs?

  You will be responsible for all return/exchange shipping costs and any related charges.