Question 1

After-sales service

Accepted Answer

The quality of our products is our primary concern.

Despite the quality controls carried out at the various stages of production, on rare occasions, an item you buy may be affected by a quality defect. Please contact our Customer Service team using our form and select the category [After-sales service]. Please specify your order number, the item reference and a description of the problem encountered. Our team will get back to you at the earliest opportunity.

Question 2

Care guide

Accepted Answer

Please always refer to the care label on your item. You can get additional guidance in the product description if any.

Question 3

What guarantees are offered on my items?

Accepted Answer

Zadig&Voltaire items are designed to ensure your satisfaction and offer a guarantee of quality.

We offer a two-year guarantee from the date of purchase on all items purchased online. The guarantee does not cover loss, theft or breakage.

Please send us a copy of the invoice for any complaint relating to one of your purchases.

Question 4

How can I have my item repaired?

Accepted Answer

We repair all manufacturing defects free of charge for up to two years from the date of purchase.

If a repair is not feasible, we can offer you an exchange or return for a credit note. Except for manufacturing defects, the cost of any repairs, where feasible, outside the guarantee period, will be borne by the customer.

Please contact our Customer Service department via our form for an expert assessment by choosing the reason [After-Sales Service] and specifying your order number, the reference of the item in question and a description of the problem encountered. Our advisers will come back to you as soon as possible to assist you.

Question 5

Size Guide

Accepted Answer

If you are unsure of the size you need, please check the Size Guide available for each product description on our website. Simply choose the desired item, click on the [Size Guide] to the right of the product page and check your measurements to find the right size for you.

If you make your purchase from a smartphone, simply click on [Select a size] to access the [Size Guide] section.

Please write to our Customer Service department via the form for measurements of items that are not already available on the site from the [Product Details] tab.

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After-sales service

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