Question 1

Which currencies do you accept for payment on the Zadig&Voltaire website?

Accepted Answer

Prices are displayed in USD. When you proceed with your purchase, the final amount in the desired currency will depend on the exchange rate of your bank at the time of the transaction.

Question 2

What payment methods are accepted?

Accepted Answer

For orders within Lebanon, we offer the following payment methods: Cash on Delivery, Visa, Mastercard .

For orders outside Lebanon, we offer the following payment methods: Visa, Mastercard .

Question 3

When will my account be debited for the amount of my order?

Accepted Answer

For orders paid by credit card, the funds will be debited when the order is confirmed.

Question 4

How do I use a promotional code?

Accepted Answer

To use a promotional code, please access your basket page by adding at least one item beforehand. You can enter your promotional code in the [COUPON] field and then click on [Apply].

If your promotional code does not work, it may be for one of the reasons listed below :

- The code has been entered incorrectly.

- The code is no longer valid. Please check the validity period with one of our advisers.

- Certain conditions do not allow the code to be applied: for example, the code is not valid for a discounted item.

- The code has already been used.

- Your code is linked to your customer account and you need to be logged in to your account to be able to apply it.

Unless otherwise indicated, promotional codes issued by our customer services department are valid only on our online store. It is not possible to use two promotional codes for the same order.

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Related questions

Which currencies do you accept for payment on the Zadig&Voltaire website?

What payment methods are accepted?