Delivery

Need more help?

Our customer service team is available Monday to Friday from 9am to 5pm.

Related questions

• What delivery options are available?

  Delivery to Lebanon can take 2-6 working days from order confirmation. Our distribution center prepares orders from Monday to Friday. Orders may take longer to prepare during high-demand periods (Sales, Holidays, Zadig Days, etc.). Please note that the delivery of your order by our carriers may be delayed for reasons beyond our control (exceptional adverse weather conditions, etc.).

• I received a damaged parcel: what should I do?

  For reasons beyond our control and in very rare cases, your parcel may be delivered damaged. Please report this to our Customer Service department via our form on our website and select the category [Tracking & Delivery] so that we can escalate the incident to our carrier.